On-Site Operations Supervisor

About

We're building the future of safe, reliable, and technology-driven mobility operations. Our mission is to deliver seamless on-ground execution by ensuring operational excellence, customer satisfaction, and real-time coordination across every service location. If you're passionate about leading field teams, solving operational challenges, and ensuring flawless daily execution, we'd love to have you on our team.

Key Responsibilities

• Supervise and manage daily on-site operations to ensure smooth service execution.
• Lead and coordinate drivers, On-Site Operations Coordinators, and support staff during operational hours.
• Ensure compliance with Standard Operating Procedures (SOPs) and operational protocols.
• Monitor attendance, boarding status, vehicle readiness, and route execution.
• Identify operational issues and resolve them proactively to minimize service disruptions.
• Coordinate with the Customer Support, Operations, and Helpline teams to ensure accurate real-time communication.
• Conduct routine operational audits and maintain discipline across field teams.
• Prepare daily operational reports and escalate critical issues to the Operations Manager.
• Ensure customer complaints and field escalations are resolved promptly.
• Drive continuous improvement by identifying operational gaps and implementing corrective actions.

Requirements

• Bachelor's degree in any discipline.
• 0-1 years of experience in operations, logistics, transportation, field supervision, or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple operational activities simultaneously.
• Good knowledge of MS Excel, Google Workspace, and reporting tools.
• Strong analytical, decision-making, and problem-solving skills.
• Ability to work in a fast-paced operational environment and handle field challenges effectively.

This Role Isn't For You If

• You prefer desk-based work over field operations.
• You find it difficult to lead and manage teams in dynamic environments.
• You are uncomfortable handling operational escalations and time-sensitive situations.
• You struggle with multitasking, accountability, or making quick decisions under pressure.
• You prefer highly structured environments with minimal operational responsibility.

Nice to Have

• Experience in school transportation, mobility, logistics, fleet management, or field operations.
• Knowledge of operational compliance and audit processes.
• Experience using CRM, ERP, or operations management systems.
• Strong reporting and documentation skills.
• Ability to train, mentor, and motivate field teams.